man smiling at a desk repairing a nozzle

RGA - Return Goods

RETURN GOODS (Non-Defect) POLICY

effective 2/1/18

Seller will not consider requests for credit returns made more than 180 days after the date of shipment. Damaged shipments received in a damaged condition must be reported to us immediately upon receipt. No credit returns shall be accepted by Seller unless accompanied by a Return Goods Authorization (RGA) issued by Seller. Seller shall have no obligation to issue an RGA. Seller reserves the sole right to determine the eligibility of items for credit.

Items which are received in non-returnable condition for credit will be handled in one of the following ways:

  • Destroyed with Purchaser’s approval
  • Returned to Purchaser at its expense
  • Refurbished and returned to Purchaser at its expense with its approval
  • Partial credit issued to Purchaser at the sole discretion of Seller
 

Seller will have no responsibility or liability in connection with items returned for credit without an RGA. Credit returns arriving without a valid RGA may be refused. All items returned must be properly packed and identified in accordance with the RGA.

All costs and expenses associated with credit returns shall be borne by Purchaser. Return costs and expenses may include labor, material, administrative, and any other costs and expenses arising out of the return. A minimum 20% restocking charge may be assessed on all credit returns. Any credit will be subject to and conditioned the receipt of the returned items in new, unused, undamaged and saleable condition.

All promos that no longer qualify will be reversed. Individual components purchased as part of a “package” may not be returned.

Seller may accept a credit return and waive the restocking or cancellation fee in the event Seller determines that the return was due to an error that was the fault of Seller.

Returns for repair do not require an RGA, but should be registered using the TFT website at http://www.tft.com/support/returning-an-item-for-service. The website includes Seller’s repair terms and conditions and allows a return repair packing list and address label to be printed and progress of the repair to be tracked. If use of the website is not possible, information concerning repairs can be obtained by calling the Seller’s Customer Care Team at 219-462-6161 or writing to Seller at Task Force Tips, 3701 Innovation Way, Valparaiso, IN 46383, USA. Repair returns may be subject to a repair estimate fee that will be waived if the repair is made.

All credit and repair returns are at Purchaser’s or its customer’s sole risk and expense, and any shipping charges on returned items shall be paid by Purchaser or its customer. No collect shipments will be accepted unless authorized in writing in advance by Seller.

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